The Business of Dentistry: The Complete Leadership and Management Tool Chest (8-Day Program: February, May, August, October 2017)

Boston, MA •Friday, February 10, 2017, 9 a.m. - Saturday, February 11, 2017, 4 p.m.

Dentists young and old are looking for a strong foundation for their practice: a foundation that can endure changes in the economy, changes in insurance regulations, and even changes within the practice itself. But in a profession that is increasingly competitive, and in a regulatory environment that is increasingly complicated, clinical skills can only take a practitioner so far! 

To help provide today’s dentists with a comprehensive overview of the practice management skills that will allow them to achieve professional success, TUSDM has teamed up with Pride Institute. Together, we are offering an 8-day practice management continuum course, which will be limited to a small group in order to maximize engagement. This course includes individual and group coaching, extensive reference materials, and is comparable to yearlong leadership programs offered by most major consulting companies. 

Financial and strategic planning advice, leadership training, staff management, and operational systems best practices will also be covered. Our goal is to provide you with the skills and knowledge necessary to ensure your professional success, no matter what challenges come your way.

Course participants will receive:
  • 8 days of intensive workshops
  • Up to 6 hours of group and individual coaching, to help you implement solutions in your practice
  • Access to Pride’s “Consultant at a Click” troubleshooting service
  • Reference Materials
  • Pride’s “Building Blox” self-guided tutorials on all operational systems
  • Extensive course materials for ultimate implementation 

Graduates of this continuum program will be equipped to:
  • Strategically plan for a professional life that provides the lifestyle and results you had hoped to achieve
  • Run a professional dental office profitably and efficiently
  • Hire, train, coach and compensate a dental team to be self-directed and excellent
  • Organize practice systems (scheduling, finance, marketing, treatment presentation, continuing care) for best outcomes and results
  • Manage the patient experience in order to create loyal “raving fan” patients who become ambassadors for your practice
Location/Venue
Tufts University School of Dental Medicine
One Kneeland Street
Boston, MA 02111
Program Agenda
February 10-11, 2017 Module I – The Visionary Leader: Creating Your Culture
  • Principles of organization development
  • Establishing your foundation for organizational growth
  • Values assessment
  • Written Vision/Philosophy statement
  • Creating your Management Tool Chest (employee policy handbook, job descriptions, HR basics)
  • How to enroll your team in the new culture (from this day forward!)
  • How to hire the right team

May 5-6, 2017 Module II – The Strategic Leader: Managing Your Business
  • Review team questionnaire summaries
  • Managing by Statistics
  • The Pride Annual Planning Process
  • Creating a marketing calendar
  • Team compensation models that inspire growth
  • Growth conference/salary reviews 

August 18-19, 2017 Module III - The Organized Leader: Self-Directed Teams and Managing Systems
  • Review Systems Diagnostic
  • Best practice models for: scheduling, FAs, insurance, continuing care, TX presentation and verbal skills
  • Situational leadership
  • Implementing effective meetings: huddles and monthly meetings
  • Innovative problem solving techniques to support continuous improvement and growth in your practice

October 27-28, 2017 Module IV - The Future-Focused Leader: Advanced Techniques to Win the Hearts and Minds of Those You Lead
  • Proactively planning for the future in dentistry
  • SWOT/Force Field Analysis of your practice
  • Build the personal and professional skills for “next level” success
  • Coaching and counseling your performers
  • Creating a culture based on emotional intelligence vs. IQ, and engage in richer conversations with employees that lead to more honest, healthy relationships and on-the-job change
  • The key elements of motivational interviewing for both patients and team
Lodging Information
The hotels listed below are within walking distance of the Tufts University School of Dental Medicine and offer a Tufts rate to program participants. Because rates vary depending on availability, please book your room early.

Courtyard by Marriott
Boston Tremont
275 Tremont Street
Boston, MA 02116
Reservations: 800.321.2211
Phone: 617.426.1400
Fax: 617.482.6730
www.CourtyardBostonTremont.com

The DoubleTree Hotel
821 Washington Street
Boston, MA 02111
Phone: 617.956.7900
Fax: 617.956.7901
www.hiltonfamilyboston.com/downtown

The W Hotel Boston
100 Stuart Street
Boston, MA 02116
Phone: 617.261.8700
Fax: 617.310.6730
www.WHotels.com/boston
Speaker Information
AMY MORGAN, CEO of Pride Institute
Amy began as a consultant at Pride in 1993, working under the direction of Dr. Jim Pride. She became CEO in 1999 and, since Dr. Pride’s passing in 2004, has continued to honor his contributions and core values while implementing contemporary solutions for today’s dental practices. Amy is a contributor to most major dental publications, has lectured extensively throughout North America and Europe, and has worked with TUSDM on several occasions to help prepare graduates for professional success.
Credit Information
Tufts University School of Dental Medicine designates this activity for up to 60 continuing education credits.

 
Tufts University School of Dental Medicine is an ADA CERP Recognized Provider. Approval Date12/15-11/19. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit house by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at ADA.org/goto/cerp.
Cancellation Policy
The Division of Continuing Education reserves the right to end registration when enrollment limit is reached and to cancel, modify, or alter content or faculty for any course if circumstances indicate the need for such a change. If the school finds it necessary to cancel a course, a full refund will be granted. All attempts to contact registrants will be made as soon as possible in the event of a course cancellation. The school will not be held responsible for any losses due to travel arrangements made by the registrant.

In the event of inclement weather (such as a snow emergency) or other extenuating circumstances, the Division of Continuing Education may be forced to cancel a course. If a course has been cancelled, we will contact participants by the phone number and/or email address provided. You may call or email our office on the day of the course if you are uncertain of a course’s status.

Refunds

Full tuition refund or credit will be given for cancellations received at least two weeks prior to course date. Refunds or tuition credit will not be issued for participant no-shows.
Learning Objectives
  • Develop your business acumen in order to achieve success in your practice
  • Review the most essential components of successful practices
  • Improve your ability to market your practice and yourself
  • Develop an annual planning process to prepare you for success
  • Create your Management Tool Chest in order to inspire peak performance
  • Learn how to be an effective leader in all situations
  • Implement the best practice systems models to improve productivity, efficiency and customer care
  • Integrate coaching, counselling and management strategies that inspire self-direction
Target Audiences
Dentists